The wish list feature on our website is a great way to get an idea of inventory options and related costs. However, it does not reserve or place a hold on the items listed nor can it confirm availability. Once you have finished your wish list and requested a quote, a team member will contact you within two business days. If your event will take place within one week, please call us at (832) 786-0337 instead of submitting a wish list. This is the fastest way to confirm the availability of your requested items.

We will accept reservations one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.

When renting china, glassware, and/or flatware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You should not wash these items, as some soaps/detergents may damage the equipment. If you rented linens, under no circumstances should you wash or dry them. If linens become wet while in your possession, please allow them to air dry and then place the dirty linens in the linen bag(s) provided.

Rentals are delivered clean, sanitized, and ready for use! All dishware, glassware, and flatware arrive in special racks and containers wrapped in plastic bags and sealed for use*. Linens are folded, bagged, and sent with a colored linen bag in which to place your dirty linens after use.

*Helpful hint: When unwrapping the bags for use, rip or cut a slit in the top of the bag. Remove the glassware or china without removing the bag from the rack. When you are ready for clean-up, the bag will catch any food debris or left-over drops of wine when you place the items back in their racks. Trust us – your hardwood floors and car interiors will appreciate it!

In almost all cases, our rental rates are based on a reasonable event period. We recognize that a 24-hour rental window may not make sense if your event occurs over the weekend. We consider Friday to Monday to be the same as a one-day rental. If your event is on a weekday, we will gladly deliver the day before and pick-up the day after your event for a one-day charge.

Upon reserving, we will ask for a 50% deposit as well as a credit card to have on file. We accept all four major cards. Payment is due in full prior to delivery and we will charge the card on file for the full amount 48 hours prior to delivery. Please understand your deposit will be lost if you do not call and it is 24hrs prior to your event.

We only accept card payments via our online payment system. Once your order is confirmed an invoice will be sent over and payment will be received via the invoice. In rare occasions, payment my be collected via PayPal. Please keep in mind, both forms of payment are safe and secure.

Of course! We recognize that guest counts are likely to fluctuate as the event date approaches. We encourage you to make a “best guess” estimate when placing your original reservation and make adjustments as you become aware they’re needed. Final changes should be made a minimum of two business days prior to the delivery date. Within one business day of the delivery date, additions are subject to a 15% surcharge, and deletions or cancellations will be charged at full price.

You may cancel without penalty up to two business days prior to delivery.

If your reservation is for chairs or tables, you must notify us three (3) business days prior to delivery

Within one business day of the delivery date, cancellations will be charged at full price. Chairs and tables and-related items require a non-refundable 50% deposit. Please understand your deposit will be lost if you do not call and it is 24hrs prior to your event.

Delivery fees start at $80 and are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.) but not exceeding $350D A mileage fee may also be added if delivery is greater than 50 miles from the warehouse. The mileage fee is 0.75cents per mile and will be added to the rental price once the location is determined.

1. Yes, customer pick-up for linen(s) is available (ONLY LINEN)

2. No. All other items such as tables, chairs, chargers, centerpieces, etc MUST BE DELIVERED.

3. Customer pick-up for all items is only available to our professional account customers.

We strive to deliver 3-4 hrs prior to your event, especially if we are setting up/decorating for the event, we want to guarantee there is enough time for everything to flow seamlessly. However, delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery and we will make a sincere effort to estimate the time of our arrival.

No, you do not have to be home. However, there must be a secure place for the rental items that is shielded from possible inclement weather, the possibility for theft, and easily accessible to our crew.

If you have elected Couture Bonanza Sweetest Thoughts to be your event decorator and or coordinator then the set-up and break-down fee were included in the quote and will be included in the signed contract.

For rental only: Items that require assembly include set-up and tear-down in the rental fee. Set-up of tables and chairs is available for an additional fee of $4.00 per table, $1.00 per plastic folding chair, and $2.00 per wood folding or chiavari chair. Tear down is available at the same rates as set-up. These arrangements must be made prior to delivery, on a case by case basis if time and labor permits. A site plan/drawing must be provided and it is highly encouraged that a representative from the event be on-site for set-up. Set-up of other items is not available.

We typically arrange for pickup 15-30 minutes prior to your event ending. For example: if your wedding ends at 10 pm and everything must be out of the venue by 11 pm, Our team will arrive by 9:30 pm-9:45 pm to gather our rental items.

After hours or Sunday pick-ups can be arranged for an additional fee.

If an emergency concerning your existing rental order arises during non-business hours, someone on our staff is only a phone call away. Call our main line at (832) 786-0337 if someone does not answer, please leave a message and mark it URGENT. We will get back to you as quickly as possible to resolve the problem.

If you opt for our Equipment Protection Plan, most accidental damage will be covered. Otherwise, you will be charged the replacement cost of the damaged or missing items.

Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession! A credit card will be on file for any incidentals and you will be charged accordingly, with an itemized invoice attached.

Unfortunately, no. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.

We do not rent tents at this time, but please check back as we plan to have this item in the future.